Satisfaction Guaranteed

I guarantee your satisfaction with an artwork you purchase from me, provided you have notified me in the manner specified in this section, before the end of the notification period: 

The notification period ends at noon CST or CDT, on the eighth day following the day you took possession.  Example:  You take artwork home or receive it from me or a courier on a Friday.  You must contact me by noon on the second Sunday following the day you took possession.  This should be done by email so you and I will have a copy available for our records.  Email me here: sharon@sharonlykinsart.com

This policy protects you as follows:

• When your purchase is damaged upon arrival, and we have established that your only issue is that the artwork arrived damaged, I will arrange for a priority replacement.  Please make sure you have the shipping crate and packing materials so you can return the artwork to a location I will provide, depending on the situation.  You do not pay for returning the item.  If you are local, I will take care of this for you.

• The workmanship is not acceptable and the fault is with the printer.  This would be handled in the same manner as if it were damaged during shipping.

• There is a problem with my workmanship.  Depending on the situation, this may take up to two weeks to straighten out. You and I will determine how to handle it to your satisfaction. 

Rarely do any of the above issues occur; however you should consider the possibility and you should be aware that it may take a day or so for you to reach the conclusion that you did purchase the right artwork for you.

• You are not happy with the way the artwork looks in your space.  Possibly it is because almost everything new looks strange at first; however, you will likely know there is a lighting issue or if there is something about the artwork that does not look like you expected.  If you have the slightest qualm, call me right away.

• There are reasons you chose this particular artwork. Take a look at my blog  Tips For Purchasing Artwork You Will Love to see what is not working like it should.  Often, there is an easy solution like changing light bulbs from “warm white” to “daylight”. Sometimes an artwork must be hung in an alternate location to receive the proper amount of light.  If we worked together before you bought, we would have planned for this.  Most pieces take a couple of days to begin to look natural in your home.  The sooner you call, the more relieved you will be.  

 • Please protect the artwork from damage and don’t hang it until you have determined that you are happy with it and the location you will need to place it in. 

• If we do not find a solution acceptable to you, I will ask you to return the artwork to me and I will issue a full credit back to your method of payment.  I assure you, it will not take long for us to establish the issue and if a refund is the only recourse satisfactory to you, I will handle it with grace. I respond to all phone calls, texts and emails as soon as possible; however, I am the only person who can respond to your questions and I don’t like to rush this process; therefore, it may be the next day before you hear from me.